"When I booked the car, I promised to deliver it in more than two months. As a result, it has been half a year now, and I still don’t know where the car is." "The time to pick up the car has been delayed, and it is still waiting indefinitely. The dealer has advised me to’ change the order’ as soon as possible."
Since this year
The message board of "Jiefang Daily Shangguan News" received a lot.
Help from citizens who have booked BYD’s new energy vehicles.
Most of them have paid the deposit to book hybrid models in the second half of last year, and as a result, they are caught in the dilemma that the vehicles cannot be delivered according to the promised time and the pick-up time is repeatedly delayed. The delay in picking up the car not only consumed their patience,From January 1st next year, the city will no longer issue special licenses for plug-in hybrid vehicles (including extended range vehicles), and if they can’t pick up the cars as soon as possible, they may lose their last chance to get a "green license".
Stimulated by a number of policies
This year, the consumption of new energy vehicles in Shanghai is unusually hot.
Practitioners are generally very optimistic about the market expectations in the second half of the year.
under the circumstances
The phenomenon that it is difficult to pick up a car should be paid more attention to by the industry.
especiallyCan consumers mention cars before the policy adjustment?
There should be a saying.

Booked a car last November.
There is just an order number now.
On November 21 last year, Mr. Pang was at a BYD dealer on the first floor of the global port.I paid a deposit of 10,000 yuan to reserve a car.BYD "Tang DM-I" 112km distinguished hybrid new energy vehicle.
"According to the promise of the sales staff, the car can be picked up between February and March this year," Mr. Pang said. On March 2nd, the sales sent a form, which showed that among all the consumers who booked the "Tang DM-i" model at the dealer, Mr. Pang still ranked eighth, and had to wait for the car to be picked up.This is the end of June, which has been more than seven months since the car was originally booked.In the WeChat chat record sent by Mr. Pang, faced with the question of when he picked up the car, the dealer’s reply was still "no news".

△ A BYD dealer on the first floor of Global Harbor.
On July 13th, the "good news" came. The dealer took the initiative to contact Mr. Pang and told him that he had ranked first in the order of picking up the car in the store. Second, in the dealer’s car booking system, the "order number" of his car booking was finally brushed out, that is, picking up the car was in sight. Mr. Pang quickly submitted a series of materials, such as the installation certificate of charging pile and the receipt of electricity meter installation, and prepared for applying for the quota and picking up the car. But the progress is limited to this, although Mr. Pang will urge him every day or two.The dealer’s reply is always "the frame number has not appeared yet, and the vehicle has not been matched"….. that is, the car belonging to Mr. Pang has not yet appeared.

△ After booking for more than 8 months, the car belonging to Mr. Pang has not yet appeared.
This is the "normal state" of buying BYD hybrid new energy vehicles. Another citizen, Ms. Liu, who left a message on the message board of "Liberation Daily Shangguan News", said that she booked a "Tang DM-i" model at BYD Shanghai Tongxin 4S store on September 20 last year, and the sales promised to pick up the car within three months. Since then, the date of picking up the car has been postponed again and again. Until July 22 this year, the frame number of the car reserved by Ms. Liu appeared in the system. With the frame number, you can apply for the new energy vehicle quota. In early August, Ms. Liu finally confirmed the application for the quota through the bid, and she can finally pick up the car after the quota is approved.. Calculate, from booking to pick up the car the whole process takes nearly a year, she regrets way:"It’s too difficult to buy BYD’s car."
Waiting for a long time is unpleasant,But what makes consumers more criticized is that "no one can tell how long it will take.". Because he has been worried that he can’t get the card smoothly before the end of the year, Mr. Pang called BYD’s "400" service number several times to consult the complaint while waiting for the bus, but he didn’t get a positive response. Ms. Liu also asked BYD officials, and the answer was "production and transportation are normal" and other ambiguous statements. Mr. Lu, a citizen, booked a "Song Pro DM-I" 110km flagship hybrid model at BYD Shanghai Zhuojing 4S store on January 22nd this year. After he was too late to pick up the car, he called "400" six times to communicate the progress, but according to him, he was "perfunctory" all the time, and he could not get an explanation of the reason for the failure to deliver the car and a reply of the exact delivery time.
Commitment for 3 months, often for half a year, many consumers say they feel cheated. On the "black cat complaint" platform, "BYD seriously overdue the car" has triggered thousands of complaints.
Some dealers are still promising
"Pick up the car in 4 months"
Since last year, the slow delivery of new energy vehicles has been repeatedly reported, and relevant car companies also said that the production capacity is constantly climbing. Why is it getting harder and harder to pick up the car?Manager Wan of BYD dealer in Global Port explained that the order volume was too large and the manufacturer’s production capacity was insufficient. An industry insider told reporters that since last year, the rapid growth of demand for new energy vehicles has exceeded general expectations, and the production supply chain of various manufacturers is not well prepared, and the supply of batteries and spare parts is not timely, which is a common phenomenon in the industry. In addition, the lack of core in the current market has not been completely alleviated, and the supply of chips has also affected the production rhythm.
BYD’s opaque queuing system makes the delivery time inaccurate, and it’s all luck to mention it early and late.Manager Wan said that BYD still adopts the sales model of giving dealers a quota, compared with many new car manufacturers that directly provide consumers with an open and transparent list system. For dealers, how many cars will be allocated this month, what model and color are unknown, and it is even more impossible to know BYD’s production schedule, and it is impossible to respond to consumers’ demands for cars and predict the time. The salesperson of a BYD supermarket in Guangqi City, Xuhui District said that the quota given by BYD to dealers was determined according to its size, service rating and other factors. He suggested that reporters place orders with big dealers. At the same time, we should also consider the queuing situation in the distribution store, and it is better to choose a store that is newly opened and has less accumulated orders."You can order one at different dealers and see which one comes first."
But even so,The reporter visited a number of BYD dealers in Shencheng in the past few days, and most dealers are still giving a "verbal promise" to pick up the car for three or four months.. In the face of the reporter’s concern that the reservation of hybrid models may not be able to pick up the car at the end of the year, a salesman of BYD dealer in Global Port vowed: "You can pick up the car in three or four months, and there are still five months by the end of the year, and you will definitely be able to get a’ green card’ this year." The sales of BYD Shangchao Store in Guangqi City insisted that "if you can sell it, you can mention it". He persuaded reporters that according to the cycle of picking up cars for three or four months,August is the last chance to buy a hybrid car.. A BYD dealer on the Shanghai-South Highway also said that it takes about 4 months to pick up the hybrid car …

△ Among BYD’s many models, the delivery cycle of plug-in hybrid models is generally long.
Asked a circle, onlyA salesperson of BYD Jinqiao Huayu Store clearly told the reporter "Don’t order"She admits that there is a backlog of orders for hybrid hot-selling models, and this year will definitely not be able to deliver the car, which will not keep up with the deadline for policy adjustment.According to the reporter’s understanding, many BYD dealers are still processing orders at the end of last year and the beginning of this year, and the possibility of "four-month delivery" commitment is not high. On an idle goods trading platform, a large number of BYD’s early orders are transferred at a price increase of several thousand yuan, and the transfer of orders has become a business.
How long will it take?
Can you mention the car clearly?
Mr. Pang told reporters,During the half year of his waiting to pick up the car, the prices of new energy vehicles have increased. At this time, if you unsubscribe and change to other brands, you have to pay a lot of extra money."although I am very dissatisfied, I can only continue to consume." Mr. Lu, a citizen, also told the reporter that because the reserved 110km flagship version of "Song Pro DM-I" is uncertain when it can come, the 4S shop has advised him to "change other configurations or other models". He questioned that at this time, other models will be re-queued. If the car license cannot be successfully raised at the end of the year and the last chance of the policy is missed, who will bear the loss?

△ The chat record provided by Mr. Lu shows that because the reserved "Song Pro DM-I" 110 km flagship version is uncertain when it will come, the 4S shop has advised him to "change other configurations or other models".
Does the dealer’s failure to deliver the car due constitute a breach of contract? The reporter checked the car booking contracts of several BYD dealers and found that the "verbal commitment" of the sales staff did not count. In the terms of "delivery and acceptance of vehicles" in the contract, there is no relevant term of delivery period, that is, there is no clear delivery period.In the case that consumers can’t use cars on schedule, it is difficult for consumers to carry out rights protection by contract, and the protection given by BYD is only "there is no reason to refund the deposit".

△ None of the terms of "delivery and acceptance of vehicles" in the contract has the relevant terms of delivery period, that is, there is no clear delivery period.
According to the National Passenger Car Market Information Association (hereinafter referred to as the "Passenger Association"), the average monthly sales volume of new energy vehicles in the country will be more than 600,000 in the next five years. The reporter also visited dealers of other new energy vehicle brands, such as Shencheng Roewe, and found that the sales of new energy vehicles are hot, and it is generally unavoidable to pick up the car for a long time.Consumers believe that automobile manufacturers should adjust their business strategies, safeguard their rights and interests, and cannot kill their trust in manufacturers.The Civil Code stipulates that the party providing the standard clauses unreasonably exempts or lightens its responsibilities, aggravates the other party’s responsibilities and restricts the other party’s main rights, and the standard clauses are invalid. Consumers have the right to require automobile manufacturers and dealers to specify the delivery period in the contract. Failure to deliver the car within the time limit is a breach of contract, and consumers can claim to double the deposit. "Especially under the background that Shanghai’s policy is about to change, automobile manufacturers and dealers should provide accurate car delivery cycle, and make it clear whether the car can be delivered on schedule now, so as to help consumers make reasonable decisions," said Mr. Pang.
On the other hand, Cui Dongshu, Secretary-General of the National Passenger Car Market Information Association,It is difficult to pick up a car, which requires automobile manufacturers to increase their production capacity to improve.From the data point of view, the delivery volume of BYD hybrid vehicles accelerated significantly in July, and it is estimated that it will increase in the next few months, which will help shorten the delivery cycle. However, Cui Dongshu said that considering the particularity of Shanghai’s policy adjustment, new energy automobile manufacturers should give corresponding measures, such as regional deployment measures, to meet the supply of the Shanghai market to the greatest extent. He believes that BYD’s backlog of mixed vehicles is mostly concentrated before June this year. For consumers who book cars before June, BYD should give a promise to deliver the cars before the end of the year to reassure consumers.
Jiefang Daily Shangguan News original manuscript is strictly prohibited to be reproduced without permission.
Author: Mao Jinwei Chang Yuzhong
Wechat Editor: Jia Simin
Proofread: Tiny