Tesla can’t stop the car again？ The official response, the netizen blew up.

　　After being interviewed by the General Administration of Market Supervision, the Central Network Information Office and other departments, Tesla continued to board the hot search due to quality problems.

　　Recently, when Mr. Meng, a Tesla owner in Hainan, parked in the parking lot, the vehicle could not stop when he stepped on the three-foot brake, which eventually led to the vehicle hitting the guardrail. After that, Tesla’s after-sales personnel changed cars for field tests, and drove the car into the ditch again under the same operation.

　　The man stepped on the brakes three times but drove into the ditch.

　　After-sales personnel: No abnormality was found by analyzing the corresponding data.

　　Mr Meng of Haikou bought a Tesla new energy vehicle in January this year. On the morning of March 11th, he drove to the unit. When he was preparing to stop, Mr. Meng found that the vehicle could not stop. At that time, the speed was about twenty or thirty kilometers. Because the vehicle failed to brake in time, it drove directly into the ditch. Mr. Meng recalled that in the process, he stepped on the three-foot brake.

　　"I stepped on the brakes, and the car still went forward and stopped unsteadily. Then I stepped on it and stopped unsteadily. Finally, the third foot stepped on the end, and the car still rushed forward and hit it directly."

　　Mr. Meng said that he contacted the Tesla official by telephone, and then the after-sales staff drove another Tesla new energy vehicle to the scene for investigation. The staff also did not stop the car during driving and rushed into the ditch. This scene was also recorded by Mr. Meng sitting in the back seat with his mobile phone.

　　Vehicle involved

　　Because of this situation in both cars, Mr. Meng is also a little scared. After the incident, the person in charge of Tesla Haikou after-sales service point replied to Mr. Meng that the corresponding data had been analyzed and no abnormality was found in the vehicle. "All Tesla cars have computer driving data. We also looked at the background driving data, and analyzed the situation at that time. All systems were operating normally, and there was no problem with the vehicle out of control or the brakes. "

　　Regarding the situation when the after-sales staff drove the vehicle that day, the person in charge explained: "Now all cars have ABS system, which is to prevent automatic locking. If you step on the brakes with one foot, the wheels may be locked, and there will be more serious traffic accidents. ABS anti-lock braking will help you brake. At that time, the scene situation may not allow the car to stop completely in a short distance."

　　Tesla responded: The ground was slippery.

　　Owner: Isn’t this a joke?

　　In response to the collision accident in Hainan, Tesla responded on its official Weibo, saying that the initial judgment was that the ground was wet and the owner stepped on the brake pedal lightly, which further lengthened the braking distance and caused the accident.

　　This response caused dissatisfaction among netizens, and some netizens spoke out that they were "professional shabu-shabu households". Is there really nothing wrong with the car because the ground is slippery?

　　Tesla said that according to the vehicle data, after the owner stepped on the brake pedal, the vehicle brake system and ABS all worked normally, but the brake pressure was low at the initial stage of stepping on the brake pedal, and the brake pressure increased greatly only 0.5 seconds before the collision. No faults were found in the accelerator pedal, brake system and drive unit of the vehicle. Combined with the on-site photos provided by the owner, it can be seen that there are a lot of sand and gravel on the ground, and because a lot of accumulated water is muddy, it is preliminarily judged that the main cause of the accident is that the ground is wet and the brake pedal is lightly stepped when the owner initially steps on it, resulting in a longer braking distance.

　　On the evening of 14th, Tesla responded again through Weibo that it had invited an automobile inspection service company to inspect the accident vehicle. The test results show that the vehicle braking system is qualified.

　　Tesla official Weibo responded

　　Mr. Meng is not satisfied with Tesla’s two responses. "This is not a joke? Which car can’t stop pedaling? I’m a young man. I can’t stop stepping on my feet and hit the wall directly. They contacted me and told me that there was nothing wrong with the car. They told me to take it back and use it. I repaired it and took my own insurance. I drove it up and hit it myself. It is very difficult to defend rights, it is really difficult. " Mr. Meng said that he intends to continue to defend his rights.

　　Mr. Monk:Help me solve the safety hazard, otherwise I dare not drive this car. As long as it rains, I am worried that I can’t stop the car. Tesla didn’t answer any questions, just told me that there was no problem. If there was a problem, it was my driving problem or the road problem. Later, we also drove an oil truck to test, and there was no problem. I was really disappointed with Tesla.

　　Five departments talk about Tesla

　　Expert: Pay attention to the feelings of consumers in China.

　　Since the localization last year, Tesla has been rapidly improving in production capacity and delivery volume, followed by the negative problems of product quality that are constantly exposed. Even its founder, Musk, admits that quality problems are a helpless situation when production capacity is rapidly increasing.

　　At the beginning of February this year, five departments, including the General Administration of Market Supervision, jointly talked about Tesla on issues such as abnormal acceleration reflected by consumers, battery fire, and remote upgrade of vehicles (OTA). At that time, Tesla responded that it would always respect the rights and interests of consumers. For the problems reflected by consumers, Tesla will systematically investigate and effectively implement the protection of consumer rights and interests.

　　Cui Dongshu, secretary general of the National Passenger Car Market Information Association, believes that Tesla should pay attention to the feelings of China consumers and effectively respond to the problems encountered by consumers, so as to make Tesla develop faster and better in China.

　　Cui Dongshu:At present, Tesla’s sales in China are growing rapidly, but the product quality and consumer protection are not synchronized, which leads to some consumer complaints in Tesla. When the speed develops rapidly, there are many problems, and Tesla should strengthen and improve the relationship between them. Tesla’s development in China should not only focus on speed, but also pay attention to consumers’ feelings, and effectively improve related problems.

　　For Tesla’s response, netizens "fried"

　　"I see, don’t drive Tesla in rainy days."

　　"Tesla redefined the brakes"

　　"As long as I’m not embarrassed, it’s you who are embarrassed."