Summer camp fever again： it is not easy to say that I love you.

　　Xinhua News Agency, Taiyuan, August 2nd (Reporter Liu Xiangxiao, Ma Xiaoyuan) "One end is connected with the classroom, and the other end is connected with the vast nature and society" … … With the coming of summer, various summer camps and research activities have appeared one by one, which has become an important choice for many parents to solve the problem of summer children’s custody, let their children increase their knowledge and exercise. However, the reporter learned that behind the hot market, some summer camps have questionable qualifications of teachers, the teacher-student ratio is too small, and there are loopholes in management. Some institutions have "overlord" contracts, which brings hidden dangers to the safety of participating in the camp and consumer rights protection.

　　The qualifications of teachers in the camp are worrying, and the teacher-student ratio is evasive.

　　A week ago, Mr. Wang, a parent of Shijiazhuang, Hebei Province, wanted to enroll his daughter in a summer camp. A summer camp institution named "XXX Business School" attracted his attention. "I have browsed seven or eight products in a row on this institution’s WeChat WeChat official account and found that they are all full. I didn’t expect it to be so hot."

　　The reporter learned from the online travel platform "Where to Go" that China’s research travel market has recovered rapidly this year. In the first half of this year, the number of research travel orders on this platform has exceeded 70% in the same period of 2019, and the bookings of some popular projects even exceeded the same period of 2019.

　　"From the platform data, more than 80% of family travel users will search for research-related tourism products. Before the epidemic, there were many research products in 7 -10 days’ long-term summer camps, and now the short-term research products in 3 -5 days are more popular with parents. From the price point of view, the per capita cost of summer study summer camp is in 600 yuan -1000 yuan every day, which has considerable advantages in the hot summer tourism market. " "Where are you going?" said Song Yawen, Marketing Director of Holiday Division.

　　Different from ordinary travel, parents pay more attention to the growth of children’s knowledge, the broadening of their horizons and the improvement of their comprehensive ability when choosing summer camps, and the management and safety of summer camp activities are also very important. However, the reporter found that compared with the organizers who spared no effort to publicize many benefits and advantages of summer camp, keywords such as teacher-student ratio and personnel access qualification were too "low-key" in their publicity.

　　Not long ago, Ms. Li, a parent of Taiyuan, Shanxi, was carefully selected and enrolled her daughter in an "English" summer camp. The organizer of the camp came from Beijing, claiming that the team was very professional and the participation in the camp was expensive, so Ms. Li gave her daughter to the other party with confidence, but what happened afterwards made her unexpected.

　　"Teachers are very laissez-faire about dormitory management. Some children are young and have weak living ability. Teachers don’t give guidance at all, and even don’t come forward to coordinate when they encounter bullying." Ms. Li questioned whether the camp teachers have any selection criteria, whether they need to have certain qualifications, whether they have done pre-job training, and whether they are familiar with students’ psychology.

　　The reporter visited WeChat official account, a number of summer camps and research institutions, and found that only some institutions would take the initiative to explain the number of students participating in the camp and the teacher-student ratio on the page. Taking the summer sailing camp as an example, the reporter compared five institutions, such as a certain business school, a certain bear education and research, and a certain di, and found that only two of them indicated key information such as group capacity and teacher-student ratio.

　　An industry insider told reporters that summer camps and research activities are seasonal. Every summer, some institutions will temporarily increase and hire camp teachers. "There is no need for special qualifications and audits, and college students can also. It happens from time to time that a teacher takes more than 20 children. " She said that because many of them are products of cooperation between the organizers and foreign training institutions, the organizers are actually not very clear about the identity and source of camp teachers and research instructors.

　　"Overlord-style" signing rights protection is difficult to subcontract and leave hidden dangers.

　　The reporter visited and learned that the current summer camp mostly adopts the registration process of "paying first and then signing the contract", which also makes consumers have great opinions and brings many hidden dangers to the follow-up rights protection.

　　A parent in Tianjin told the reporter that this year is the first time for a child to participate in the camp. She deliberately chose an institution with long running time and high fees. The original duration of the activity was two weeks, mainly focusing on English training, but one or two days after the camp started, the children showed discomfort. "I can’t reach my English ability, and I don’t understand it in class." The parent said that due to an accident, and the contract stipulated that "the withdrawal of the camp due to personal reasons will not be refunded", which led to her later refund process being very tortuous.

　　The reporter consulted a number of summer camp organizers and found that the other party asked the parents to pay the full amount first, and then signed the agreement. Some organizations even refused to provide the model agreement before the parents paid the money. The staff of one of the most expensive summer camps said that the number of places in the camp is tight, and the children can be interviewed first after the parents pay the full amount, and they can only participate in the camp after the interview is passed, which is like the style of "supplier market".

　　Some parents also pointed out that online registration has become more and more common in recent years, and some institutions have no office space under the banner of organizing summer camps. In the event of a dispute, there is no organizer at all, let alone safeguarding rights.

　　In addition to the "overlord" signing, the reporter found that there are still layers of subcontracting in summer camp organizations, which brings hidden dangers to students’ safety and subsequent rights protection.

　　"Some places have no students, so they rely on subcontracting." An industry insider said frankly, "But what should I do if there is an accident in the subcontracting process? At present, no one can tell."

　　A parent in Taiyuan, Shanxi said that this year she signed up her children for a study tour in a famous Beijing school. I didn’t expect that the connection between the two places was "wrong". After the children arrived, no one picked up the station and no one arranged accommodation. They stayed in the unfamiliar city for more than 10 hours.

　　Strengthen industry supervision and establish a public platform

　　The reporter learned that the current summer camp, research and other activities still have vague supervision subjects and inadequate supervision responsibilities, and consumers are prone to face difficulties in safeguarding their rights. Once a child was scalded by boiling water during the summer camp, the organizer asked parents to go through the insurance claim procedure on the grounds that they had handled insurance, and did not bear other regulatory responsibilities. In recent years, similar cases of difficult rights protection have occurred frequently.

　　In the past few days, reporters have called seven provincial and municipal service hotlines and related personnel, including cultural tourism, market supervision and education departments, to ask where to complain about disputes in summer camps or study tours, but they have not got a clear answer.

　　According to industry insiders, the competent departments and supervisory responsibilities of related activities should be further clarified to ensure the safety of children and promote the sound development of the industry. "The competent and regulatory authorities should further clarify what safety protection can be achieved by the operators, and only after strict approval and filing can they be allowed to hold it." Zhang Jia, director of complaints department of Shanxi Consumers Association, said.

　　JASON ZHANG, director and associate researcher of the china tourism academy Research Travel Project, suggested that to standardize the market order of summer camps, we must first strengthen industry norms and supervision, especially to speed up the introduction of industry standards; Secondly, it is necessary to strengthen the qualification review of institutions to see whether the institutions are operating in compliance and whether there are false information; Finally, it is necessary to establish an industry public platform so that consumers can make public information inquiries.

　　"For parents, it is necessary to screen from the aspects of brand, price, word of mouth, product content and commitment. If unreasonable terms are found during the contract signing process, they should sign the contract cautiously." JASON ZHANG said.

　　Zhao Zhanling, a lawyer of Beijing Zhilin Law Firm, reminded that the contract is the most important thing. Parents should first read the contract carefully. If they find that there are unequal clauses, format clauses or clauses for the operator to evade responsibility, and there is no corresponding content to prevent problems before they happen, they should put forward additional clauses or indicate relevant clauses separately.